How can I pay for my order?
On-line orders can be paid via credit card – VISA or Mastercard or PayPal.
Questions about online security?
We treat security and privacy of customer data extremely seriously. Purchases using credit cards are processed through a payment gateway connected to Evalon or Paypal, which ensures that your online transaction is secure. These companies are some of the top transaction handling companies and all information is secured using SSL (Secure Socket Layers) certificates. This is one of today's most advanced security systems and it encrypts all information you provide.
Setting up an account
To place an order you will set up your own personal account. You can pre-register before shopping or you may wait until you are prompted to do so at checkout. Next time you shop, login before or after you add items to your cart. There is also an option to check-out as a Guest.
Can't remember your password?
Just click the "Forgot Password" link on the login page to send a reminder. You may need to check your junk folder.
How to order
Simply browse our catalogue by clicking onany of the displayed categories along the top. Click on an item to view more details, select any attributes the item may have (such as colour or size), set the quantity you wish to purchase, then add it to your shopping cart. Continue shopping until you have everything you need. Once you are done, click the Check Out button to confirm your selections and proceed through the checkout by following the prompts.
How will I know you have received my order?
You will receive a Purchase Order confirmation via email within seconds of placing your order. After you completed payment you will receive your Receipt, showing your products purchase and totals. Please keep a copy for reference.
Returns & Exchanges
Returns and exchanges will only be accepted on damaged or defective product. If you wish to return or exchange an item, please contact us at email@example.com to submit the request. Please email us the items you would like to return, your reason for return, your order number, and your contact information along with your request. We will review your request and respond with further instruction.
What does it cost to ship my order?
Pricing varies depending on the shipping option you choose at check-out. The shipping type amount will display on the cart once you choose the type.
When will I receive my order?
You will receive your order depending on the type of shipping you choose. STB Smoke Shop is not responsible for delivery times our shipping supplier.
Customer Service or Technical Assistance:
Please contact STB Smoke Shop between the hours of 10:00am - 8:00 pm MST from Monday to Friday.
Phone: 780-738-8889 and Email - firstname.lastname@example.org